Forum Discussion

Graften's avatar
Graften
New Contributor
Solved

Trouble in Northwest Arkansas? Very slow downstream, upstream is normal. Multiple friends having same issue

Over the last week, including right now (11:00 PM CST) myself and others in the Fayetteville, Springdale, Rogers area of Arkansas are experiencing extremely low downstream speeds.  I have premier and I'm only getting 8 Mbps down right now, but my upstream is normal at 30 Mbps.  Typically I get about 64 Mbps according to the cox.net speed test.  Is there something going on in this area causing these widespread issues?

I called support and someone is coming out on Sunday, but this seems like a bigger issue than just me, so I was hoping there might be an answer here.

Fri May 09 11:49 PM Yes 7 Mbps 29 Mbps 46 millisec Kansas
Fri May 09 11:43 PM Yes 7 Mbps 33 Mbps 47 millisec Kansas
Fri May 09 11:39 PM Yes 5 Mbps 21 Mbps 47 millisec Kansas
Fri May 09 11:35 PM Yes 7 Mbps 30 Mbps 43 millisec Kansas
Fri May 09 11:33 PM Yes 6 Mbps 15 Mbps 46 millisec

*I have removed router and am direct to modem, DOCSIS 3.0 :

  Power Level: Signal to Noise Ratio:
Channel 1: -1.8 dBmV 38.5 dB
Channel 2: -2.0 dBmV 38.5 dB
Channel 3: -2.7 dBmV 37.8 dB
Channel 4: -3.3 dBmV 37.5 dB
Channel 5: -4.1 dBmV 37.1 dB
Channel 6: -4.4 dBmV 37.9 dB
Channel 7: -5.7 dBmV 36.8 dB
Channel 8: -6.6 dBmV 36.5 dB

slow internet download
  • chanmiro's avatar
    chanmiro

    Graften,

    After some time monitoring the download speeds, I would suggest that you make the DSLReports.com thread the answer to this, your thread. Not forgetting that the user CoxVegas, and whomever worked with him, had everything to do with the solution of our download issue.

    http://www.dslreports.com/forum/r29217409-AR-Northwest-Arkansas-issues-

46 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • chanmiro's avatar
    chanmiro
    Contributor

    In my case it started Thursday afternoon after loosing 4 download channels. They got it to work, but last night the downloads were bad. At this point I also believe it's an issue with our area. I have 2 threads going.

  • Graften's avatar
    Graften
    New Contributor

    Any word? Tech came out on Sunday, didn't find much but removed a TX booster from the line, seemed to be fine.  Today (Tuesday) I am only getting 19Mbs down and upload is fine... same as before

  • NWAGuy's avatar
    NWAGuy
    New Contributor

    I'm having the same problem and have had it 4 out of the last 6 nights since the maintenance on 5/7 (morning of 5/8).  Today I'm only getting around 1% packetloss according to PingPlotter thought he phone rep tested it at 5% and I'm getting between 8-12Mbps down on my 50Mbps business line.  Previous nights I was getting 5-7% packet loss and 5-6Mbps down.

    The problem appears to be between 70.183.71.84 and 70.183.71.60, the second being my 4th hop where the packet loss actually starts.  I've seen several others reporting this issue in Bentonville, Rogers, Springdale, Fayetteville, etc... over the last few nights, it seems to occur mostly between 7-Midnight, which leads me to believe there's a portion of Cox's network in the area that's over capacity/overloaded and/or simply failing under high load.

    I have a tech coming out in a couple of hours, but there's nothing wrong with my connection.  Signal to noise ratios are good and 0 packet loss between my modem and it's next hop.

  • NWAGuy's avatar
    NWAGuy
    New Contributor

    Here's my packet loss over the last hour, note it starts at the fourth hop, indicating the problem is not my connection.  Hop 2 is my cable modem, 3-5+ are Cox IPs. 

  • chanmiro's avatar
    chanmiro
    Contributor

    The drop in download speeds has been happening on and off for several months that I've noticed. Assuming that this would happen again tonight, I took the liberty to record my speed tests for today. Notice in the afternoon everything was ok, now it isn't. Speedtest.net test show a similar trend at the bottom of the table.

    Your Results
    Start Cox
    Net    		 Download
    Speed    		 Upload
    Speed    		  
    Latency    		 Your IP
    Address    		  
    Cox Market
    Tue May 13 4:32 PM Yes 62 Mbps 12 Mbps 45 millisec
    		Kansas
    Tue May 13 4:35 PM Yes 65 Mbps 13 Mbps 56 millisec
    		Oklahoma City
    Tue May 13 8:59 PM Yes 25 Mbps 20 Mbps 43 millisec
    		Kansas
    Tue May 13 9:00 PM Yes 19 Mbps 33 Mbps 59 millisec
    		Oklahoma City
    Speedtest.net
    Tue May 13 9:03 PM No 5.3 Mbps 12.36 Mbps 51ms Springfield MO
    Tue May 13 9:06 PM No 4.78 Mbps 12.02 Mbps 55ms Bixby OK
  • chanmiro's avatar
    chanmiro
    Contributor

    And as it's usually expected, the download speeds go back to normal after 10 or 10:30pm. It's flat out obvious that something with the Cox network completely fails during peak hours, particularly on weekdays. I've yet to see a report from an engineer that has been able to figure this out.

    If anybody suggests that this issue is recent, I can guarantee you that it has happened on and off for several months now, way before any firmware or downstream/upstream channel issues have happened.

    My results at this time:

    Your Results
    Start Cox
    Net    		 Download
    Speed    		 Upload
    Speed    		  
    Latency    		  
    Cox Market
    Tue May 13 11:34 PM Yes 65 Mbps 20 Mbps 39 millisec Kansas
    Tue May 13 11:36 PM Yes 65 Mbps 19 Mbps 51 millisec Oklahoma City
    Speedtest.net Server
    Tue May 13 11:39 PM No 64.51 Mbps 9.13 Mbps 44ms Springfield MO
    Tue May 13 11:41 PM No 63.72 Mbps 12.67 Mbps 66ms Bixby OK
  • Graften's avatar
    Graften
    New Contributor

    What's the deal Cox? You have 2 counties that are having terrible issues and not one word has been said in explanation. This definitely doesn't look like Premier service:

    tart Cox
    Net    		Download
    Speed    		Upload
    Speed    		LatencyYour IP
    Address    		Cox Market
    Wed May 14 09:27 PM Yes 19 Mbps 37 Mbps 44 millisec Kansas
    Tue May 13 10:11 PM Yes 16 Mbps 25 Mbps 43 millisec Kansas
    Tue May 13 10:10 PM Yes 16 Mbps 0 Mbps 43 millisec Kansas
    Tue May 13 09:05 PM Yes 20 Mbps 0 Mbps 42 millisec Kansas
    Tue May 13 09:05 PM Yes 19 Mbps 24 Mbps 45 millisec Kansas
    Tue May 13 09:01 PM Yes 22 Mbps 39 Mbps 43 millisec Kansas
    Sun May 11 07:12 PM Yes 34 Mbps 34 Mbps 40 millisec Kansas
    Sun May 11 07:10 PM Yes 41 Mbps 23 Mbps 40 millisec Kansas
    Sun May 11 07:09 PM Yes 39 Mbps 26 Mbps 39 millisec Kansas
    Sun May 11 03:38 PM No 65 Mbps 11 Mbps 41 millisec Kansas
    Sun May 11 03:37 PM No 65 Mbps 11 Mbps 39 millisec Kansas
    Sat May 10 12:25 AM Yes 9 Mbps 30 Mbps 44 millisec Kansas
    Fri May 09 11:49 PM Yes 7 Mbps 29 Mbps 46 millisec Kansas
    Fri May 09 11:43 PM Yes 7 Mbps 33 Mbps 47 millisec Kansas
    Fri May 09 11:39 PM Yes 5 Mbps 21 Mbps 47 millisec Kansas
    Fri May 09 11:35 PM Yes 7 Mbps 30 Mbps 43 millisec Kansas
    Fri May 09 11:33 PM Yes 6 Mbps 15 Mbps 46 millisec Kansas
    Fri May 09 11:30 PM Yes 7 Mbps 34 Mbps 45 millisec Kansas
    Fri May 09 11:29 PM Yes 3 Mbps 4 Mbps 46 millisec Kansas
    Fri May 09 11:27 PM Yes 7 Mbps 34 Mbps 44 millisec Kansas
    Fri May 09 11:24 PM Yes 7 Mbps 36 Mbps 24 millisec Kansas
    Fri May 09 11:23 PM Yes 9 Mbps 35 Mbps 44 millisec Kansas
    Fri May 09 11:20 PM Yes 7 Mbps 31 Mbps 44 millisec Kansas
    Fri May 09 11:15 PM Yes 7 Mbps 35 Mbps 42 millisec Kansas
    Fri May 09 11:12 PM Yes 0 Mbps 0 Mbps 41 millisec
  • ChrisL's avatar
    ChrisL
    Former Moderator
    Could you try getting some trace routes to different hosts and posting the results?

  • Graften's avatar
    Graften
    New Contributor

    well at this particular moment my speed is fine.  I've noticed though, that the two days that my speed test gives good results the Cox network indicator says "No."  Just coincidence?  What causes the No when I am clearly connected through cox?

    Start
    Cox
    		Download Upload Latency Cox Market
    Net Speed Speed
    Thu May 15 07:41 PM No 65 Mbps 24 Mbps 40 millisec Kansas
    Thu May 15 07:36 PM No 64 Mbps 25 Mbps 40 millisec Kansas
    Wed May 14 10:53 PM Yes 18 Mbps 26 Mbps 48 millisec Kansas
    Wed May 14 10:34 PM Yes 19 Mbps 32 Mbps 38 millisec Kansas
    Wed May 14 09:46 PM Yes 19 Mbps 26 Mbps 44 millisec Kansas
    Wed May 14 09:27 PM Yes 19 Mbps 37 Mbps 44 millisec Kansas
    Tue May 13 10:11 PM Yes 16 Mbps 25 Mbps 43 millisec Kansas
    Tue May 13 10:10 PM Yes 16 Mbps 0 Mbps 43 millisec Kansas
    Tue May 13 09:05 PM Yes 20 Mbps 0 Mbps 42 millisec Kansas
    Tue May 13 09:05 PM Yes 19 Mbps 24 Mbps 45 millisec Kansas
    Tue May 13 09:01 PM Yes 22 Mbps 39 Mbps 43 millisec Kansas
    Sun May 11 07:12 PM Yes 34 Mbps 34 Mbps 40 millisec Kansas
    Sun May 11 07:10 PM Yes 41 Mbps 23 Mbps 40 millisec Kansas
    Sun May 11 07:09 PM Yes 39 Mbps 26 Mbps 39 millisec Kansas
    Sun May 11 03:38 PM No 65 Mbps 11 Mbps 41 millisec Kansas
    Sun May 11 03:37 PM No 65 Mbps 11 Mbps 39 millisec Kansas
    Sat May 10 12:25 AM Yes 9 Mbps 30 Mbps 44 millisec Kansas
    Fri May 09 11:49 PM Yes 7 Mbps 29 Mbps 46 millisec Kansas
    Fri May 09 11:43 PM Yes 7 Mbps 33 Mbps 47 millisec Kansas
    Fri May 09 11:39 PM Yes 5 Mbps 21 Mbps 47 millisec Kansas
    Fri May 09 11:35 PM Yes 7 Mbps 30 Mbps 43 millisec Kansas
    Fri May 09 11:33 PM Yes 6 Mbps 15 Mbps 46 millisec Kansas
    Fri May 09 11:30 PM Yes 7 Mbps 34 Mbps 45 millisec Kansas
    Fri May 09 11:29 PM Yes 3 Mbps 4 Mbps 46 millisec Kansas
    Fri May 09 11:27 PM Yes 7 Mbps 34 Mbps 44 millisec Kansas
  • NWAGuy's avatar
    NWAGuy
    New Contributor

    Tonight's slow down has just started:

    http://i.imgur.com/srT1frA.jpg

    http://i.imgur.com/PnhsIFc.png