Triple charging, with meter running at least five times too high.
I am angered by the 1000 GB monthly limit. I've averaged between 200 and 300 GB, so, no big deal right? Well, yes, since over the last few weeks my metered usage is supposedly five or six times that much!
I shut my modem off and went to bed. When I got up in the morning, 37 more GB registered on the meter. I monitored all our regular activities over the next 24 hours, and maybe we used 0.8 to 1 GB. Yet, the meter shows 22 more.
I'll point out that Cox has admitted there is a problem with the modem meters, but they won't actually fess up. They won't explain anything.
Yes, Cox is unfairly and unreasonably limiting our data and charging outrageously for overage, but that isn't bad enough. They seem to want to charge everyone for overage, so they put a multiplier on the data usage meters!
Also, a man complained about the data cap, and you say it is solved. It is not solved. You are either lying or just stupid.
The data cap is a problem. It is wrong.
Worse, it is downright disgusting to overspeed the meter! Disgusting!
Cox has usually been satisfactory, but when not, it is always excruciatingly painful to get support and get issues resolved.