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ferris123's avatar
ferris123
New Contributor

Too many corrections and slow speed, only upgraded modem?

 I upgraded to a Arris SB6183 from a SB6121.  Now my connection seems much slower, I'm at the 150Mbs tier.  

6 Replies

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Could you post your signal levels again but include the upstream signal levels and the downstream uncorrectables? Don't see them in your screenshot.

    Also, have you tested your speed direct to the SB6183?

  • AllenP's avatar
    AllenP
    Valued Contributor

    Teck, if you right click on the image and select view image you can see the uncorrectables, still no upstream levels. Only ch 16 shows uncorrectables, 9766, all others are zero. Ch 16 shows 2015 corrected, all other channels 9 to 121 corrected, not bad for 2 days up time.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Using Chrome so no such option. I downloaded the image and saw them though. The issue is this forum and how it handles javascript for frame creation. If I bring it up on my android phone and turn off javascript,  I can see everything. Thanks

    Looking at the uncorrectables, most of them seem to be on the downstream channels with the weakest signal. Looks like a issue with old coaxial wiring. Does OP have RG59 maybe? If not, how does the cable get from the street to the modem? Splitters? Amps?

    Also, what did you mean by "much slower"? What speeds are you getting? Is it slow download, upload or both? 

  • ferris123's avatar
    ferris123
    New Contributor

    The speed just seems much slower, I generally browse the same sites.  Reddit, etc... and I guess the new modem would be as fast or faster.  So far it seems slower.  I ran some speed tests and some say its around 150 others were 76 and 65...

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Lots of things can effect how a page acts besides your download speed. Have you tried a different computer? Different browser? 

  • Omoeba's avatar
    Omoeba
    New Contributor

    Actually your corrected codewards (corrections) are not high, mine is 10 million after 4 days. Your only problem is the ultra-low power on channel 16, you might need cox to check your cables.

    Note: a low power isn't always bad, averages about -8, but still able to watch 4k and game on multiple devices with no problem. Having low power and much higher than average correctables and uncorrectables on one channel is bad.