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MaryWithAT's avatar
MaryWithAT
New Contributor

Today, Monday, July 11, 2016 is the fourth consecutive day in which On-line Bill Pay has not functioned properly.

I've received no word from Cox as to WHEN the problem is expected to be resolved. Meanwhile, I WILL NOT pay an extra $10 for a phone rep to take information from me, nor will I pay a processing fee (anywhere from $1.50 to $3.) to have someone in a street-corner "financial place" take info from me. In fact, I resent writing a check and wasting a postage stamp to mail my payment. See the irony here? My bill is for INTERNET service, which has been rather poor throughout July so far. 

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi MaryWithAT,

    Can you provide more details as to the problems you're experiencing with paying your bill on the website? Are you getting any error messages or a blank page? Also, what type of issues are you having with your internet?

  • Jestr's avatar
    Jestr
    New Contributor

    Same here. I tried on the 7th and again today. This time on all three browsers. When I hit continue after entering all my information on the "Pay my Bill" page, the "continue" button turns to a circle for about 20-30 seconds then goes back to continue. I've checked the client side console logs and don't see any errors appear after hitting the continue button. This is on Window's 10. I'm about to reboot into Linux and see if that works (which I doubt).

    Edit: No luck on the Linux. I hope this gets resolved soon. In the mean time if you're still having trouble, I just called 1-800-234-3993 which you can find at https://www.cox.com/residential/contactus.html and paid that way instead. The instructions for paying are pretty straight forward if you've ever paid by phone.

  • Hamzer's avatar
    Hamzer
    New Contributor

    I've got the same problem.  I enter all my payment info, hit continue and the continue button just spins and takes me back to the continue button.  It never gets to the payment confirmation screen.  I've tried on safari, chrome and ie and no luck.  Guessing it's something on the server side because every other site loads fine.  Any idea when this will be fixed?

  • keddy's avatar
    keddy
    New Contributor III

    I am having the same problem. I have tried for 4 days to pay my bill online. Same issue as others-fill in all the information on the Pay My Bill page, it gets as far as the optional boxes for signing up for easy pay or paperless billing. I didn't check either box, click on Continue, spinning circle and eventually goes back to Continue-can't get any further. I called Cox on 7/9/16 and talked to someone in billing who said they were aware of the problem and they were working on it. I can't believe that the people Cox hires to run it's website haven't been able to fix it in at least 4 days. I would think that Cox would be interested in receiving payments. Apparently it's not that big of a concern.

  • NicholeC's avatar
    NicholeC
    Moderator

    Hi Everyone,

    We're aware that some customers may be having trouble with the Cox.com website. Particularly, with the MyAccount pages. We're working to resolve.  I apologize for the inconvenience. 

    Thank you,