I haven't had email for over a week. Been working with my Host about this, and they say- Checking the traceroute you have provided, as well as the server logs, it would appear that this is a networking issue. Your connection is timing out before reaching our server. We would advise you to contact your ISP, and check whether they might be experiencing any problems at the moment.

@JoeFromSD Can you post the diagnostic data you have so we may look to see what could be happening?

The error message I get from Outlook says it's the connection encryption. I have a screenshot of the error message

I don't see where to attach files?

Hello JoeFromSD, Do you also get the same message when you log into webmail from our Cox page or have you not tried the accessing it from the Cox page, just outlook?

Hi JoeFromSD, Are you able to email the attachment to us?

Timing Out | Cox Community

11 Replies

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ChrisL
Former Moderator
@JoeFromSD

Can you post the diagnostic data you have so we may look to see what could be happening?
JoeFromSD
New Contributor
The error message I get from Outlook says it's the connection encryption. I have a screenshot of the error message
JoeFromSD
New Contributor
I don't see where to attach files?
DeeJ1
Former Moderator
Hello JoeFromSD,

Do you also get the same message when you log into webmail from our Cox page or have you not tried the accessing it from the Cox page, just outlook?
DeeJ1
Former Moderator
Hi JoeFromSD,

Are you able to email the attachment to us?
JoeFromSD
New Contributor
I don't have email so can't send, and the error is about the email from my Host, my cox email doesn't show the error (I have two emails) but I still can't receive any email.I can access my cox webmail on the Cox site

https://postimg.org/image/ptp4owe1r/

https://s27.postimg.org/axqlhb2n7/1_error.png

how to screenshot on windows 7
ChrisL
Former Moderator
@JoeFromSD

Those appear to just be pictures of the error message which is somewhat useful. Do you have the results of the diagnostic tests that were done that you can post here?
JoeFromSD
New Contributor
waiting on my Host to send diagnostics but here's the traceroute.

https://postimg.org/image/92lfvstu1/
ChrisL
Former Moderator
@JoeFromSD

Based on that it appears your connection is reaching the destination host fine. The original error you're receiving in Outlook is suggesting a possible encryption type mismatch. It may be beneficial to contact your host again and make sure the settings are correct.
JoeFromSD
New Contributor
OK thanks for the help.