Hi internet people, Hi Cox forum ops and reps, listen:
I was at one time (early 2000s) a "never again" Cox customer - after several issues with the service, including being lied to over the phone about pricing and what I was being given, I suffered from constant packet loss spikes throughout the day from our admittedly low budget cable modem that we rented through Cox. On three different occasions, Cox technicians and contractors came to my house to try and fix it but never could. So when my time with Cox was finally up, I switched to Verizon and enjoyed faster speeds at a cheaper price and a constant connection (I was one of the first on my block with FiOS, and gladly paid them a little more for more download speed after a year).
Then I moved, and FiOS couldn't move with me into the new neighborhood. So my darling and I came back to Cox because, surely I wouldn't experience the same kinds of run around and issues that I experienced almost two decades ago.
Within the last several months, we've been pushed around through chat sessions and phone calls about the connection rates at my house for at first the 50 down, then 100 down and now 300 down. We have consistently been misled by representatives as to what we would be receiving with our 'upgrades' (the internet works less often now than it ever did; we'll sit right next to the 'Panoramic' router we are paying through the nose for and watch all of our devices get booted offline at the same time).
I'm not even sure I have a question or anything to ask here, simply because I feel like at this point it falls upon deaf ears. Each time we call Cox, we have to walk through the chain of events that have led us to the same point of dissatisfaction with our internet service. Man, it even took them three separate phone calls to find the package we wanted for our house because "the representatives couldn't locate it" on their own website (had to send screenshots of the COX website to COX reps?). And the kicker? We keep being asked to spend more money each time we talk to a representative. That. Is. Infuriating.
I don't want to spend more money just to get what I was offered in the first place. I shouldn't have to suffer being transferred and placed on hold in the hope I'll get frustrated and hang up the phone and just deal with the terribleness of the internet.
I guess I do have just one question for the Cox representatives.
What do you have against me?