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Broken_Arrow's avatar
Broken_Arrow
New Contributor

Tempe AZ Connectivity Issues

So for the past 2 weeks I have been having major connectivity issues.  Constantly timing out, streaming has gone out the window, and the like.  Talked to support and they said things looked good...but they most certainty are not. Reset the router, Netgear C3600DB from them, to no avail. It's really starting to wear on my nerves. Any suggestions or similar problems? 

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Broken_Arrow

    Do you also see these problems when using a wired connection?

  • Broken_Arrow's avatar
    Broken_Arrow
    New Contributor

    No, I haven't tried a wired connection.  I see this question asked in a lot on the forums.  I went with the plan/equipment I did for wireless.  At the house I have 2 laptops, a desktop, a PS4, and 2 phones that either are too far or can't be straight wired.  I need my wireless connections to be reliable, which Cox is unfortunately failing in at the moment. I am having to post this running off my phone using data...

  • Broken_Arrow's avatar
    Broken_Arrow
    New Contributor

    Everything was installed by a Cox professional.  The router is direct into an outlet.  There are no splitters. So....yeah. Still having tons of lost connections throughout the day, if anyone else is following this.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Broken_Arrow

    You could maybe try connecting a laptop wired to the modem if that is convenient to test and see if the Internet itself is working or perhaps try connecting the modem to a different outlet. If that doesn't work it may be time to see about having a tech come out and troubleshoot further.

  • Broken_Arrow's avatar
    Broken_Arrow
    New Contributor

    This is a *** joke...Ok I give I hardlined the *** thing to appease you...Oh ***?!?!?! SAME RESULT! I'm not some idiot who can't troubleshoot most of my tech problems.  A slight variance in power from an outlet isn't going to cause these kinds of connectivity issues! I mean seriously?! Cox will be lucky to get a payment from me this month because I haven't got *** for service...

  • bobsun's avatar
    bobsun
    New Contributor III

    Same problems in Ahwatukee.

    Same suggestions from Cox:

    It's your power source, try plugging in somewhere else.

    Buy new modem, yours is worn out by all the bits that went through it.  

  • bobsun's avatar
    bobsun
    New Contributor III

    Here is a log of events I have encountered over the last two days, for a Moto SB6121 Surfboard Modem. Can anyone make any sense from this?

    I have had outages that did not show up on the log - one just now 

    Time Priority Code Message
    Jul 22 2016 15:01:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 22 2016 14:14:01 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 22 2016 14:14:01 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 21 2016 14:27:09 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 21 2016 14:25:58 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 21 2016 14:25:58 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 21 2016 14:09:39 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;
    Jul 21 2016 14:09:39 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=cc:7d:37:1a:7f:d6;CMTS-MAC=00:13:5f:07:3b:64;CM-QOS=1.1;CM-VER=3.0;

  • Very_Unhappy_Co's avatar
    Very_Unhappy_Co
    New Contributor
    My modem and router are brand new and high quality. Worked well the first month. The last few days the internet has been completely hit and miss. I have both a wifi laptop and wired desktop computer. Same issues with all devices. Cox is failing us methinks.
  • ChrisL's avatar
    ChrisL
    Former Moderator
    @bobsun

    I looked at your modem and besides what appears to be a reboot I'm not seeing any significant problems. Can you try connecting a PC directly to the modem then rebooting the modem and see if that works any better?