T3 Timeouts

Question

Copied this when I started getting a slowdown and way too many T3 timeouts.
Channel ID &nbsp;&nbsp; &nbsp;62 &nbsp;&nbsp;&nbsp; &nbsp;59 &nbsp;&nbsp;&nbsp; &nbsp;60 &nbsp;&nbsp;&nbsp; &nbsp;61 Frequency &nbsp;&nbsp; &nbsp;975000000 Hz &nbsp;&nbsp; &nbsp;957000000 Hz &nbsp;&nbsp; &nbsp;963000000 Hz &nbsp;&nbsp; &nbsp;969000000 Hz Signal to Noise Ratio &nbsp;&nbsp; &nbsp;37 dB &nbsp;&nbsp; &nbsp;37 dB &nbsp;&nbsp; &nbsp;37 dB &nbsp;&nbsp; &nbsp;37 dB Downstream Modulation &nbsp;&nbsp; &nbsp;QAM256 &nbsp;&nbsp; &nbsp;QAM256 &nbsp;&nbsp; &nbsp;QAM256 &nbsp;&nbsp; &nbsp;QAM256 Power Level&nbsp;&nbsp;&nbsp; 6 dBmV &nbsp;&nbsp;&nbsp; &nbsp;7 dBmV &nbsp;&nbsp;&nbsp; &nbsp;7 dBmV &nbsp;&nbsp;&nbsp; &nbsp;6 dBmV &nbsp;Upstream &nbsp;&nbsp; &nbsp;Bonding Channel ValueChannel ID &nbsp;&nbsp; &nbsp;3 &nbsp;&nbsp;&nbsp; &nbsp;1 &nbsp;&nbsp;&nbsp; &nbsp;2 &nbsp;&nbsp;&nbsp; &nbsp;4 Frequency &nbsp;&nbsp; &nbsp;29800000 Hz &nbsp;&nbsp; &nbsp;18400000 Hz &nbsp;&nbsp; &nbsp;23300000 Hz &nbsp;&nbsp; &nbsp;36300000 Hz Ranging Service ID &nbsp;&nbsp; &nbsp;501 &nbsp;&nbsp; &nbsp;501 &nbsp;&nbsp; &nbsp;501 &nbsp;&nbsp; &nbsp;501 Symbol Rate &nbsp;&nbsp; &nbsp;5.120 Msym/sec &nbsp;&nbsp; &nbsp;2.560 Msym/sec &nbsp;&nbsp; &nbsp;5.120 Msym/sec &nbsp;&nbsp; &nbsp;5.120 Msym/sec Power Level &nbsp;&nbsp; &nbsp;33 dBmV &nbsp;&nbsp; &nbsp;31 dBmV &nbsp;&nbsp; &nbsp;31 dBmV &nbsp;&nbsp; &nbsp;35 dBmV Upstream Modulation &nbsp;&nbsp; &nbsp; 16QAM&nbsp;&nbsp;&nbsp;&nbsp; [3] QPSK[5] 16QAM&nbsp;&nbsp;&nbsp;&nbsp;  16QAM&nbsp;&nbsp;&nbsp;&nbsp;  16QAM&nbsp;Ranging Status &nbsp;&nbsp; &nbsp;Success &nbsp;&nbsp; &nbsp;Success &nbsp;&nbsp; &nbsp;Aborted &nbsp;&nbsp; &nbsp;Aborted Signal Stats (Codewords) &nbsp;&nbsp; &nbsp;Bonding Channel ValueChannel ID &nbsp;&nbsp; &nbsp;62 &nbsp;&nbsp;&nbsp; &nbsp;59 &nbsp;&nbsp;&nbsp; &nbsp;60 &nbsp;&nbsp;&nbsp; &nbsp;61 Total Unerrored Codewords &nbsp;&nbsp; &nbsp;2838669466 &nbsp;&nbsp; &nbsp;2837910849 &nbsp;&nbsp; &nbsp;2837910940 &nbsp;&nbsp; &nbsp;2837911031 Total Correctable Codewords &nbsp;&nbsp; &nbsp;14 &nbsp;&nbsp; &nbsp;4 &nbsp;&nbsp; &nbsp;2 &nbsp;&nbsp; &nbsp;1 Total Uncorrectable Codewords &nbsp;&nbsp; &nbsp;709 &nbsp;&nbsp; &nbsp;484 &nbsp;&nbsp; &nbsp;539 &nbsp;&nbsp; &nbsp;587
And now after I reset the modem the T# timeouts are happening again.&nbsp; I have had techs out earlier this year and they were able to fix the issue then and now it is starting all over again

seer · Answer

And 5 minutes later this is the same copy of newer info.
Downstream

Bonding Channel Value

Channel ID
46&nbsp;
43&nbsp;
44&nbsp;
45&nbsp;

Frequency
927000000 Hz&nbsp;
909000000 Hz&nbsp;
915000000 Hz&nbsp;
921000000 Hz&nbsp;

Signal to Noise Ratio
37 dB&nbsp;
37 dB&nbsp;
37 dB&nbsp;
37 dB&nbsp;

Downstream Modulation
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;
QAM256&nbsp;

Power Level

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

5 dBmV &nbsp;
6 dBmV &nbsp;
6 dBmV &nbsp;
5 dBmV &nbsp;

Upstream Bonding Channel Value

Channel ID
3&nbsp;
1&nbsp;
2&nbsp;
4&nbsp;

Frequency
29800000 Hz&nbsp;
18400000 Hz&nbsp;
23300000 Hz&nbsp;
36300000 Hz&nbsp;

Ranging Service ID
501&nbsp;
501&nbsp;
501&nbsp;
501&nbsp;

Symbol Rate
5.120 Msym/sec&nbsp;
2.560 Msym/sec&nbsp;
5.120 Msym/sec&nbsp;
5.120 Msym/sec&nbsp;

Power Level
33 dBmV&nbsp;
31 dBmV&nbsp;
32 dBmV&nbsp;
35 dBmV&nbsp;

Upstream Modulation
 16QAM &nbsp;
[3] QPSK [5] 16QAM &nbsp;
 16QAM &nbsp;
 16QAM &nbsp;

Ranging Status
Aborted&nbsp;
Success&nbsp;
Success&nbsp;
Success&nbsp;

Signal Stats (Codewords)Bonding Channel Value

Channel ID
46&nbsp;
43&nbsp;
44&nbsp;
45&nbsp;

Total Unerrored Codewords
37570485&nbsp;
37570487&nbsp;
37570577&nbsp;
37570580&nbsp;

Total Correctable Codewords
13&nbsp;
12&nbsp;
12&nbsp;
16&nbsp;

Total Uncorrectable Codewords
696&nbsp;
697&nbsp;
606&nbsp;
602&nbsp;

tecknowhelp · Answer

It looks like the main issue is upstream 1. Notice how it aborted. My guess is because your upstream is so low. Do you happen to live in a apartment complex or something simular? If not, can you describe how the coaxial gets from the street to the modem?

seer · Answer

Thanks straight to the box on the house from the junction box in my lawn.&nbsp; I was online with the help desk and they actually told me the problem was on Cox's end and they were escating it to the tier 2 support who would be able to correct it within 24 hours

chrisl · Answer

@Seer

I think you may have gotten some bad information there.  The events in the modem logs you've posted suggest a signal or equipment issue.  This is typically handled by scheduling a technician to come out and troubleshoot further.

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Upstream	Bonding Channel Value
Channel ID	3	1	2	4
Frequency	29800000 Hz	18400000 Hz	23300000 Hz	36300000 Hz
Ranging Service ID	501	501	501	501
Symbol Rate	5.120 Msym/sec	2.560 Msym/sec	5.120 Msym/sec	5.120 Msym/sec
Power Level	33 dBmV	31 dBmV	32 dBmV	35 dBmV
Upstream Modulation	16QAM	[3] QPSK [5] 16QAM	16QAM	16QAM
Ranging Status	Aborted	Success	Success	Success

Signal Stats (Codewords)	Bonding Channel Value
Channel ID	46	43	44	45
Total Unerrored Codewords	37570485	37570487	37570577	37570580
Total Correctable Codewords	13	12	12	16
Total Uncorrectable Codewords	696	697	606	602