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PrivacyIsImport
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T3 Timeout Disconnects on the hour. Dead-end problem?

It all began when I registered for Cox service. Having jumped ship from AT&T's DSL, the speeds were out of this world, but the consistency left something to be desired. And it got worse, day by day. Eventually push came to shove and I decided that tech support was necessary. The tech, as most techs do, took a look at the signal levels, concluded they were fine, and insisted that the error lied between the modem and the device - that is, in the router. So at his behest, I replaced my router, and of course, it didn't do anything. Although I will admit that the constant timeouts started happening much more frequently in the day, and almost never by night. Not a complete loss - those closest to me would describe me as a vampire anyways (sparkles and all).

But waking up at 1800 hours, streaming on twitch until the crack of dawn, it takes a bit of a toll on your body. But my own visceral health was less of a concern than the ailing condition of my cable modem connection, which too began to shift.

Let's talk a bit about the previous cable modem I had from Cox. Make: Cisco. Model: DPQ3212. A modest chunk of black molded plastic, very innocuous-looking. Looks can deceive, of course; and I suspected that this black box was the source of my woes. To further fuel my half-enraged, half-annoyed psyche, the DPQ3212 did not come with any sort of diagnostics logs. So goes the adage, "it's always the quiet ones," and if the DPQ3212 didn't want to talk, it had to go.

I instated a new modem - a Netgear CM500. After following the steps with a Cox rep to formally induct the CM500 into Connectory Office, I trembled with anticipation at the consistency I would soon embrace. No more being dumped to Low Priority Queue or ripping to Standard League because Cox decided that now would be a good time to take a five minute breather. Oh, how naive I was, how full of ecstatic hope I was. The truth was that the new modem didn't do much.

Well, I have diagnostic logs now at least to back up my claims.

2017-1-24, 14:59:06 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 14:59:06 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 14:59:06 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 14:59:50 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 16:35:01 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 16:35:01 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 16:50:28 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 17:15:23 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 17:15:23 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 17:37:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 17:39:33 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 17:39:33 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
2017-1-24, 17:59:30 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;

 

Armed with new information, I decided to call up yet another tech. I demonstrated the logs, the T3 timeout errors, every little piece of data I could scour. Still, the tech claimed the "signal levels are fine" and took a look at the junction box. A few minutes later, he came back with some startling news - the cable had been slightly crimped, and could be causing the intermittent errors. What's more, it seemed to be the solution - the problems didn't manifest! Haha, just kidding. Two hours after the tech left I started having the same problems again.

I've searched the World Wide Web (and by that, I mean the first few pages of Google results on "Started Unicast Maintenance Ranging - No Response received - T3 time-out"), and despite finding many people with this very same issue, it seems like 98% of the cases are unresolved, or their quandary was somehow solved and they never came back to report how. It's seriously frustrating me to no end. As a Twitch streamer/YT content producer, these constant timeouts are taking huge cuts into my productivity, not to mention my sanity. If there's any more information you require, please ask. I just want this problem to go away. And if it won't, then I will, back to AT&T.

5 Replies

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @PrivacyIsImportantToUs

    A T3 event in itself is simply a 200ms timeout of the modem trying to communicate to our equipment. These are perfectly normal on occasion but if they occur frequently enough you may notice connection problems suggesting there's a problem with the modem or signal to it. I tried checking from this end however I'm not seeing the modem online. Are there any cable splitters you can try bypassing and seeing if that helps?

  • Nope, no splitters on the line. Just had a tech come by again today, actually. He took a look in the attic, which had no splitters either. He claimed that as the residence is multi-unit, the line comes in from the main at the opposite end of the building (we are located second to last), so it's very possible that signal attenuation may occur simply from passing through all the units before it gets to ours. Second, since we live in a MDU, we have to contact the HOA before doing any kind of rewiring work (even just passing an external wire directly from the junction to our residence).

    Also the reason why you may not have seen the modem at the time you made the post (around 7 am) is because the modem had another T3 timeout and was stuck in timeout phase.

    2017-1-25, 05:51:17 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 05:51:17 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 05:51:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 05:51:32 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 05:51:32 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 10:43:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 10:52:17 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 10:52:17 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;
    2017-1-25, 10:52:31 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:30:33:7c:61:60;CMTS-MAC=18:e7:28:1d:9d:a1;CM-QOS=1.1;CM-VER=3.0;

     

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @PrivacyIsImportantToUs

    MDU's can be very frustrating for both us and the customer for the very reasons you've described. Did the technician try testing with a different modem to see if that made a difference?

  • No, he did not. I highly doubt its an issue with the modem though, as I have tried three different modems. It may be that the line leading from the attic to the coax outlet is problematic, and I suggested trying to use another coax jack in another part of the house, but the tech said that any internal house rewiring comes with a service charge, so I decided to forgo that experiment.

    I suppose the next sensible step is simply to contact our HOA, request permission to have wiring work done, and then call up Cox again.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @PrivacyIsImportantToUs

    There is a charge for any inside work as the technician indicated although we do offer our Cox Service Protection Plan for a small monthly fee which would cover any inside wiring troubleshooting. Getting your HOA involved may be a good idea if they're responsible for any of the wiring to see what assistance they would offer.