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SlowInternet's avatar
SlowInternet
New Contributor

Super Slow Internet Speeds

I am getting 23Mbps upload speeds with no one home... I have not run an speed test when all of my kids are home and using their devices but this is not acceptable.  I have been a Cox customer for over 10 years, never had to change much and overall happy with the internet speeds.  But in the last few weeks it seems like I have AOL Dial Up again.  Is anyone else having this same issue? 

I also don't want to call or visit a service center... I shouldn't have to for the price I'm paying for internet.  I've tried the live chat with no help.. Does anyone have a solution besides upgrade my account that I have never had an issue with that is transmitting at half the speed advertised?

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @SlowInternet

    I did check the connection from this end and one problem that immediately stand out is the modem itself. It looks like you've had this one for quite a long time and it is no longer suitable for the speeds you're subscribed to. I'd suggest upgrading to a DOCSIS 3.0 device and see if there is any improvement. At the very least your speeds would be doubled for no additional charge.

  • SlowInternet's avatar
    SlowInternet
    New Contributor

    That sounds great Chris.  Since you have access to my account can you please send a new modem or have an technician send one out for me and see if it improves the download speeds. Thank You. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @SlowInternet

    Modems are not provided with the service. We do have wireless gateways for lease or purchase available. If you prefer a stand alone modem they can be purchased from many electronics retailers.