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gosavich's avatar
New Contributor

Sudden Near-Continuous Service Outages - QoS expectations?

Ok, I have about had it with the daily outages and disruptions in my area that are adversely affecting the quality of service at my residence.  In the past 9 days, I have counted a total of 2 days where we went without a significant interruption in my internet service.  The rest of the time, I receive notifications via the COX app accessed via my wireless provider's network that indicate there is a area wide outage in service and I can't access the internet.  

I have been a long time customer of Cox for Internet and, at one time, cable TV.  This is the most significant string of service outages that I have experienced in 17 years.  What the heck is going on?  Is this new quality of service expected to be the norm from cox?  Is this how they are going to modulate internet service -by just flat out turning off the cable plant? Should I pay for a full month's worth of premium service when that service is only being provided to any degree of consistency only ~75% of the time?  I feel that I deserve more than just a bit of compensation for this latest cluster of disruptions, and I need a through explanation of what is causing the disruptions.  

If I can't obtain either, then I'm definitely going to be moving to another provider - even if their maximum download bandwidth is less.  Quality and consistency of service are more important to customers than hollow marketing verbiage.


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  • Karen_R's avatar
    Former Moderator
    Hello Gosavich,

    I would like to take a look at your account to check into the outages. Please send an email to inlcude your full name, address, and the this forum post. We will reply back once we receive the email. Thanks
  • gosavich's avatar
    New Contributor

    Ok, thanks Karen. I'll send you an email this afternoon.