Forum Discussion

REM's avatar
REM
New Contributor

Streaming Issues

We have the High Speed internet service with the Model:DN4500B Modem. We use a Playstation 4 Vue (on the PS4 and the Amazon Fire PS4 Vue app) to stream most of our live television. A lot of times during the hours we are viewing, it will stop and buffer for a moment before starting up again. During these times my husband has found he has been kicked off playing a multiplayer game as well. We also notice that our internet does pause if we are browsing online too. (sorry, just thought of that.)  I am wondering if this has anything to do with our ISP or the Playstation Network itself. We do not have ANY issues streaming Netflix or Vudu. Has anyone else had this happen to this as well and were you able to fix it?

We have refreshed the modem so many times it has made our heads spin.

19 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • ChrisL's avatar
    ChrisL
    Former Moderator
    @REM

    For starters, it may be useful to try signing into your http://www.cox.com account and testing your speeds with a wired connection and see if those results look good.

  • REM's avatar
    REM
    New Contributor

    I honestly don't think the speed has anything to do with it since our Netflix and Vudu are not effected, but I will try that when I get home from work tonight. Our PS4 and Amazon Fire and TV are hard wired into the modem, if that makes any difference. We have even tried turning off any devices that are connected wirelessly to see if that was the issue and there were no changes.

    About six months ago we had a tech out to assign ports, I think that is what he called it, since our connection was horribly bad and the tech at the time of installation did not do it and it seemed to help for a bit but now we are dealing with the glitches all over again.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @REM

    From what you're describing I'm thinking the problem may not be your Internet connection and therefore something we wouldn't be able to support. We can at least check your Internet connection for you and make sure all is well with it. It may be necessary to reach out to their support and see if there is any troubleshooting they can do with this. Should a problem with the connection turn up in the course of that we can definitely investigate that possibility further.

  • REM's avatar
    REM
    New Contributor

    Okay, I had a feeling it might be their network, but to have it and our internet freeze up at the same time is rather suspicious. Thank you and I will look in to it further!

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @REM

    It may be that something about those services is failing in such a way that it's causing problems with your connection as a whole or there is maybe some underlying problem with your connection that we need to address. Do you know what make/model modem you're using?

  • REM's avatar
    REM
    New Contributor

    Chris,

    So it is a Netgear CG4500BD.

    Thanks for your help!

  • REM's avatar
    REM
    New Contributor

    I remembered to do a speed test when I got home tonight and this is what the speeds are for our wireless:

    latency 8ms
    download 44.24
    upload 23.59

  • REM's avatar
    REM
    New Contributor

    Okay, so this is the results connected to the modem with an ethernet cord:

    Start

    Cox
    Net    		Download
    Speed    		Upload
    Speed    		 
    Latency    		Your IP
    Address    		 
    Cox Market
    Wed Sep 14 6:02 PM Yes 89 Mbps 33 Mbps 8 millisec Las Vegas
  • ChrisL's avatar
    ChrisL
    Former Moderator
    @REM

    Does this PC have a gigabit Ethernet port?