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Ellen_S's avatar
Ellen_S
New Contributor

Storage time/amount for Cox webmail

I have to use Cox webmail as I recently lost my Windows Live in a restore. All my email originated from Cox.net and was imported to my Cox account on Windows Live. So, I already had my cox webmail account. However, it only shows incoming mail back to Mar 21, 2017. I have had the account for YEARS!! Is there a limit to the number of emails I can keep stored in my Inbox? I am only using 1% of the space I am allowed before it reaches capacity. Does Cox clear them away after a certain amount of time? I refer back to them and would like to have them accessible.

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  • BrianM's avatar
    BrianM
    Moderator

    It sounds like you may have setup your Windows Live program using the POP mail server. When using the POP server, the mail is downloaded directly to the device/program that it is setup on and taken off of the server completely. If it was setup using our IMAP server then a copy of the message would be left on webmail as well as the Windows Live program.

    Brian
    Cox Support Forums Moderator