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Terry92104's avatar
Terry92104
New Contributor

Start recording call history

My call history is empty.  It is not recording any calls.  How do I fix it?

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Terry92104,

    Are you referring to your call history online at the cox.com website or with your caller ID/TV caller ID?

  • MaryF's avatar
    MaryF
    Former Moderator

    Terry92104,

    Is this the first time you're accessing your Phone Tools Call History?  Is it displaying an error message when you click on Call History?

  • Terry92104's avatar
    Terry92104
    New Contributor

    Years ago I had history record set up and it worked. I didn't have a need to access it until recently.  When I went to the call history section, nothing was recorded.  I am not getting any error messages.  Its just that nothing is recorded.  Also, nothing appears under "settings".

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Please email us at cox.help@cox.com with the account details and a link to this post. We will need to review the user name and account to get this resolved.