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LiedToLastTime's avatar
LiedToLastTime
New Contributor

Spoke to a customer service rep

And she completely misrepresented the bundle saying I got the EXACT same channels. Total bald faced lie! Lost all of my movie channels which I specifically asked about and was told they were included in the "upgrade". Totally immoral sales practices and the only good thing that happened was that my original problem was solved. 

fail
Immoral employees
intentional misrepresentation
lied
screwed over
TV

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  • BrendaH's avatar
    BrendaH
    Former Moderator
    Hi,

    We are sorry to hear about the issues you experienced. We are glad to hear your original problem was resolved. Please email us at cox.help@cox.com if you would like us to review your account regarding the bundle.

    Thank you,
    Brenda
    Social Media Support Specialist