SPEED TEST WITH UNFAVORABLE RESULTS

@bobC927

I took a look from this end for you and it appear the router you're using may not support these speeds. Do you have a computer with a gigabit Ethernet port you can try connecting directly to the modem for testing?

ChrisL said:
@bobC927

I took a look from this end for you and it appears the router you're using may not support these speeds. Do you have a computer with a gigabit Ethernet port you can try connecting directly to the modem for testing?

Not sure what you mean by a "Gigabit Ethernet port."   Are you asking me to bypass the router and connect the modem directly into the computer?

@BocC927

Yes bypassing the router is a good basic troubleshooting step. If the computer you test with isn't equipped with gigabit Ethernet however you will not be able to achieve the subscribed speeds.

ChrisL said:
@BocC927

Yes bypassing the router is a good basic troubleshooting step. If the computer you test with isn't equipped with gigabit Ethernet however you will not be able to achieve the subscribed speeds.

How do you tell if the computer has gigabit Ethernet? Also, I assume if I do the bypass test, and the speed increases to the proper levels, my current router will be deemed the trouble spot. 

@bobC927

The literature for your computer would confirm that. If you see improvement without the router cause and effect would suggest the router is a factor with regards to the connection issues you're experiencing.