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btvbva's avatar
btvbva
New Contributor
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Speed capped at 30mbps despite having Premier service and a very fast modem Arris SB6190

Upgraded to a new modem expecting that with 32x8 (understanding Cox is only capable of 24x4) that I would at least see something close to the speeds I am paying for (Premier service).  No matter what connection I user (wireless N or wired direct to modem) I only see speeds at 30bmps and no higher.  Hoping to actually get what I am paying for.  If I can't get this resolved probably need to evaluate Verizon FIOS.

  • DerrickW's avatar
    DerrickW
    Hi btvbva,

    I'd like to see what's going on with your connection. You should definitely get faster speeds when connected directly to the modem. What is the fastest you've seen with a speed test? We can also verify that you have the correct codes on the account to achieve the speeds you should have.

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Were you getting normal speeds with the old modem? Also, just to confirm, you have tested the speeds directly wired to the SB6190?

    If so, I would suggest having a moderator here or someone at Cox check the service code on your account and config file on your modem to make sure they match the service you are paying for. I know Cox was capping people's accounts at 32Mbps if they had a DOCSIS 2.0 modems (and some older D3.0 models) on their account, even if their plan allowed for more. 

  • grymwulf's avatar
    grymwulf
    Contributor II

    Are you in Phoenix?  Are you testing using speedtest.net?

    Try fast.com or speed.googlefiber.net and get a 2nd opinion on the speed.

    2nd it does sound like your service is capped at Docsis2.0 speeds, a mod or admin here can check your account to see if your modem is provisioned at the correct level.

  • btvbva's avatar
    btvbva
    New Contributor
    Tested connected directly to modem. Speed is same as was previously receiving with old modem. Hampton Roads market. Tested with Cox tool, Speakeasy, Google and all have similar results.
  • btvbva's avatar
    btvbva
    New Contributor

    For info:

    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
    1 Locked 256QAM 118 939.00 MHz -10.00 dBmV 36.61 dB 75 0
    2 Locked 256QAM 97 813.00 MHz -9.30 dBmV 37.36 dB 92 0
    3 Locked 256QAM 98 819.00 MHz -9.00 dBmV 37.36 dB 82 0
    4 Locked 256QAM 99 825.00 MHz -8.80 dBmV 37.64 dB 71 0
    5 Locked 256QAM 100 831.00 MHz -8.70 dBmV 37.64 dB 70 0
    6 Locked 256QAM 101 837.00 MHz -9.00 dBmV 37.64 dB 81 0
    7 Locked 256QAM 102 843.00 MHz -9.00 dBmV 37.64 dB 88 0
    8 Locked 256QAM 103 849.00 MHz -8.90 dBmV 37.64 dB 93 0
    9 Locked 256QAM 104 855.00 MHz -8.70 dBmV 38.61 dB 43 0
    10 Locked 256QAM 105 861.00 MHz -8.40 dBmV 38.61 dB 34 0
    11 Locked 256QAM 106 867.00 MHz -8.60 dBmV 37.64 dB 40 0
    12 Locked 256QAM 107 873.00 MHz -9.30 dBmV 37.36 dB 66 0
    13 Locked 256QAM 108 879.00 MHz -9.30 dBmV 37.36 dB 77 0
    14 Locked 256QAM 109 885.00 MHz -8.90 dBmV 37.64 dB 67 0
    15 Locked 256QAM 110 891.00 MHz -8.60 dBmV 37.36 dB 78 0
    16 Locked 256QAM 111 897.00 MHz -8.20 dBmV 38.61 dB 87 0
    17 Locked 256QAM 112 903.00 MHz -8.30 dBmV 37.64 dB 48 0
    18 Locked 256QAM 113 909.00 MHz -8.10 dBmV 38.61 dB 60 0
    19 Locked 256QAM 114 915.00 MHz -8.10 dBmV 37.64 dB 6128072 41944252
    20 Locked 256QAM 115 921.00 MHz -8.40 dBmV 37.64 dB 63 0
    21 Locked 256QAM 116 927.00 MHz -9.00 dBmV 37.36 dB 97 0
    22 Locked 256QAM 117 933.00 MHz -9.60 dBmV 36.61 dB 96 0
    23 Locked 256QAM 119 945.00 MHz -10.70 dBmV 36.61 dB 38 0
    24 Locked 256QAM 120 951.00 MHz -11.20 dBmV 36.39 dB 47 0
  • DerrickW's avatar
    DerrickW
    Valued Contributor
    Hi btvbva,

    I'd like to see what's going on with your connection. You should definitely get faster speeds when connected directly to the modem. What is the fastest you've seen with a speed test? We can also verify that you have the correct codes on the account to achieve the speeds you should have.
  • btvbva's avatar
    btvbva
    New Contributor

    Something appears to have changed as I am now seeing downstream speeds in excess of 100mbps.

  • BrianM's avatar
    BrianM
    Moderator
    Are you changing around any of the hardware that is connected to your modem? It looks like whichever device is currently connected to the modem is limited to 100 Mbps (possibly an older router?)

    Brian
    Cox Support Forums Moderator