Speed capped at 30mbps despite having Premier service and a very fast modem Arris SB6190
Upgraded to a new modem expecting that with 32x8 (understanding Cox is only capable of 24x4) that I would at least see something close to the speeds I am paying for (Premier service). No matter what connection I user (wireless N or wired direct to modem) I only see speeds at 30bmps and no higher. Hoping to actually get what I am paying for. If I can't get this resolved probably need to evaluate Verizon FIOS.
- Hi btvbva,
I'd like to see what's going on with your connection. You should definitely get faster speeds when connected directly to the modem. What is the fastest you've seen with a speed test? We can also verify that you have the correct codes on the account to achieve the speeds you should have.