Forum Discussion

DJNanashi's avatar
New Contributor

speed capped at 25 mb, should have 50.

I upgraded my package a LONG time ago and realized my modem wasn't capable of pushing the correct speed. Used the list of COX supported modems and bought one that was over kill in case I decided upgrade my package in the future. Installed the modem with a Cox tech and got everything running. However, I have never been able to test above 25 mbs download and about 2.5 up. And now I am having bad connection issues.

I have updated Win 10 specifically with the update that addresses the connection issues with Cox, but turns out, already had that update.

1 Reply

Replies have been turned off for this discussion
  • ChrisL's avatar
    Former Moderator

    Everything looks correct up to the modem when I check from here. The router does look at though it might also be an older model as well. I'd suggest connecting a PC directly to the modem first and testing to see if your speeds improve that way.