spam folder and Backspace key

Question

When I log in and look at my email on your website and check my spam folder I see things there that aren’t spam, I mark them and click on the “Not Spam” button.&nbsp; Often they are newsletters that I get every day. I have done this repeatable over a couple of months and they continuously go to my spam folder.&nbsp; How can they get marked so that they go to my inbox instead? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;
The second issue is when I log onto your webmail page and use my keyboard to write or respond to an email the backspace key doesn't work. &nbsp;This is the same on at least &nbsp;different computers that I have tried.&nbsp;

chrisl · Answer

@Turtle49

Concerning the spam, this is a popularity contest basically.  If we receive more reports that the source of a given email is a spammer than we receive reports that it's not the items will continue to be treated as spam.  Feel free to keep marking them as not spam as how ever vote counts so to speak but hopefully this explains why you're not seeing the expected result.

As for the backspace key, are you using Chrome or Safari for your browser?  Both of those browsers use an engine called Webkit which has a peculiarity concerning how the backspace is handled.  Usually it'll take you back to the previous page you visited however is there is no previous page it'll seem to do nothing.

Forum Discussion

spam folder and Backspace key

1 Reply

Related Content

Items going to spam folder that are not spam!!!

Why aren't cox webmail unread messages in the spam folder deleted after 30 days?

Spam Folder

spam folder with not spam mail

ALL Email - Including those from Cox - being marked as spam and sent to Spam folder

Recent Discussions

Welcome to the Archives

Gigablast

Beeping Noise

mic/status led on contour 2 remote

Internet connectivity frustrations