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robr's avatar
robr
New Contributor

sound keeps popping out on CNN only

does not happen on other channels I watch.  not 2, 46, 7, just seems worse on 14=CNN. brief sound dropouts - just a second. makes wathing tv impossible.  My countor box dos not do this.

I swapped hdmi cables. I swapped miniboxes, I removed all settings on visio TV - no surround or sound leveling. just straight settings on tv. my roku, on hdmi2 input does not have any sound issues. So I swapped roku to hdmi1 and cox to hdmi2 - no change.  CNN still bad. Used remote to toggle up and down a channel - no change, rebooted minibox, took batteries out of 2220 remote, reprogrammed that. no change. happens on other tv's. before responding - plz note - my house already rewired by cox tech earlier this year - all the way from street in.  All wired pulled new by cox techs from street to my modem. All splitters replaced. Even old phone box removed from the circuit.  S/N ratio was raised by 6db at modem after a 28 hour hard neighborhood outage for our whole subdivision. So I know there were issues upstream from me at least before. 4 techs have been here in last 12 months or so.  My neighbor had TV issues too with Cox - kept the internet with you - went DISH and his sound and blockyness on video went away.  What do you recommend? Will try anything at this point.  19 year cox customer here.  Ready to punch the wall in frustration.  Thx

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  • robr's avatar
    robr
    New Contributor

    11 days - no reply? no suggestions? no call? no follow up?

  • robr,

    The purpose of the Cox TV Forum is to allow customers to discuss technical topics related to residential Cox Digital TV services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Please reach us at one of the above mentioned contact points so we can take a closer look at what's going on. We ask that you include your full name, complete street address and the details of your inquiry.

    Additionally, I'm curious to know if the problem occurs on both standard definition and HD.

  • robr's avatar
    robr
    New Contributor

    Issues with sound popping in and out, and blocky pictures - after being a 19 year + cox customer are not technical issues?? Esp after the 4 service calls I've had?  Wow,

  • StephanieA's avatar
    StephanieA
    Former Moderator
    robr,

    Please email us to review further and find a resolution. I apologize for the experience and for any inconvenience this has caused.

  • robr's avatar
    robr
    New Contributor

    OK - I'll email - but to what email address?  You list no email address in your reply and your contact us page lists no email!  See

    https://www.cox.com/residential/contactus.html

    What does it take to get a useful reply?

  • robr's avatar
    robr
    New Contributor

    Additionally - this is a mini box. So shows HD. But I did set the mini box to 720p and cut the resolution.  It has helped - less often it drops.  But still drops.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    robr,

    I apologize for leaving the email address out. Please email us at cox.help@cox.com