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citizen2009's avatar
citizen2009
New Contributor

smtp.cox.net failure

I'm a new customer of cox. I set up a new email with cox. trying to send emails from this account end in a failure message, that the smtp.cox.net server timed out.

What is the problem?

I'm using thunderbird on a windows 7 ultimate 64bit machine.

The two gmail accounts work fine.

11 Replies

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  • Hi, please login to your Cox Web Mail account and let us know if you are able to send/receive emails.
  • Sparkie's avatar
    Sparkie
    New Contributor

    I have been using SMTP Cox email for years and this morning I can receive but not send email.  

    Phoenix, AZ user.

  • Hi Sparkie, what email program are you using? Are you able to login to the Cox Web Mail on our website and send/receive mail?
  • Sparkie's avatar
    Sparkie
    New Contributor

    I just sent a test email to my gmail account and Cox Webmail is working OK.

    I have been using Thunderbird Email for over a dozen years so nothing new with it.

  • Sparkie's avatar
    Sparkie
    New Contributor

    Just tried to send an email again using Cox SMTP server, still results in failure.

  • Sparkie's avatar
    Sparkie
    New Contributor
    smtp.cox.net

    Use one of the following outgoing SMTP ports:

    • 587 with TLS enabled
    • 465 with SSL enabled and check the authentication box, if available

    I have always used port 465 so tried port 587 but sent email fails. Now changed back to port 465.

  • OC_Carl's avatar
    OC_Carl
    New Contributor

    I too am having trouble only with SMTP.  All accounts are receiving email but cannot send.  Worked a few hours ago!  Just to be sure, because it has fixed problems in the past, I first shut down the Mac mail app and restarted, that did not fix.  So I just rebooted the machine and when the mail app started up I received mail but sending mail pending in the outgoing box tries for several minutes then gives up with verify your username and password.  I have not changed them since it last sent email several hours ago, so what next?

  • OC_Carl's avatar
    OC_Carl
    New Contributor

    OK, somebody somewhere did something because all of the sudden "Sending..." started up and the messages pending were sent successfully now several hours after trying to do the same thing but failing each time.

  • Sparkie's avatar
    Sparkie
    New Contributor

    Sending is restored. Thanks to the unknown tech. 

  • Hi Everyone,

    I'm so sorry for the inconvenience today! It appears that there is an issue affecting Cox Webmail at this time. Customers may experience difficulty logging into Webmail, sending or receiving mail, or be unable to download their mail to an email client. Our Email Administrators are working to resolve the issues as quickly as possible. If I get any further updates, I'll let you know.