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nsmjr's avatar
nsmjr
New Contributor

Slow Internet speeds (again)

Just did a speed test and it came up with a 3Mbps download int he past week it has been as high as 50Mbps all far from "up to 150Mbps" why should I pay for a better service if that's not what I'm getting. And these slow speeds are really getting old.

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  • grymwulf's avatar
    grymwulf
    Contributor II

    Standard slow speed process:

    1. Test your speed on a wired connection
    2. Bypass your router if possible (you may need to restart your modem for this to work)
    3. Use multiple testers to get an accurate idea:
      1. http://www.fast.com
      2. http://speed.googlefiber.net
      3. http://speedtest.net
      4. http://myaccount.cox.net/internettools/speedcheck/speedcheck.cox
    4. What modem and/or router are you using?
    5. Any way you can get us a readout of the signal levels that the modem has?

  • nsmjr's avatar
    nsmjr
    New Contributor

    Tried all those speed tests, best I got was wired @ 10Mbps and WiFi 5Mbps

    Using a Netgear CG4500BD

    Her is the latest Wired test

    Cox
    Net    		Download
    Speed    		Upload
    Speed    		 
    Latency    		Your IP
    Address    		 
    Cox Market
    Sat Oct 29 6:43 PM Yes 9 Mbps 9 Mbps 8 millisec 70.181.48.23 Providence

    Hers are the signal levels

    Downstream Bonded Channels

    Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
    Locked QAM256 142 5360 Ksym/sec 939000000 Hz 1.0 dBmV 40.3 dB DOCSIS
    Locked QAM256 141 5360 Ksym/sec 933000000 Hz 1.5 dBmV 40.2 dB DOCSIS
    Locked QAM256 143 5360 Ksym/sec 945000000 Hz 1.8 dBmV 40.3 dB DOCSIS
    Locked QAM256 144 5360 Ksym/sec 951000000 Hz 0.8 dBmV 39.8 dB DOCSIS
    Locked QAM256 137 5360 Ksym/sec 909000000 Hz 2.0 dBmV 40.7 dB DOCSIS
    Locked QAM256 138 5360 Ksym/sec 915000000 Hz 1.9 dBmV 40.7 dB DOCSIS
    Locked QAM256 139 5360 Ksym/sec 921000000 Hz 1.2 dBmV 40.3 dB DOCSIS
    Locked QAM256 140 5360 Ksym/sec 927000000 Hz 2.0 dBmV 40.7 dB DOCSIS
  • grymwulf's avatar
    grymwulf
    Contributor II

    Sounds wierd that you would be cap'd right around 10Mbps - sig levels don't look bad, SNR looks good, modulation is good - highly wierd.

    I'd call in and have one of the techs check it from their end.  If you have another modem lying around have them activate that and test to see if there is a difference.