Forum Discussion

beckyla's avatar
beckyla
New Contributor

Slow internet speed

My service says that i should get download speeds of up to 100 mbps.   But, when I check it on different laptop and desktops it is only running a download of around 27 mbps max.  This is with only one device access to wifi at the time.  Is there a way for the service to be checked leading to the residence to eliminate where the problem is before the residence or in home wiring, etc. Modem was reset, but it did not effect.  Using newer netgear modem and Airport Expreme.

3 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • DeeJ1's avatar
    DeeJ1
    Former Moderator

    Hi beckyla,

    Have you checked to see what speeds you get hardwired directly to the modem?

  • DeeJ1's avatar
    DeeJ1
    Former Moderator

    Hi beckyla,

    Thank you. I would like to take a look at your modem. Please email us at cox.help@cox.com">cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.