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eugene_fry's avatar
eugene_fry
New Contributor

slow internet speed and no access often between 7pm to 9pm

I have a reoccurring problem, slow internet speed and no interne access often between 7pm to 9pm. This also happens at a few other times at random, but almost daily at night. Does happen with devices connected over Wi-Fi and devices connected by LAN cable.
Cisco Modem
connection loss
poor internet connection

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @eugene_fry

    I did take a look from this end and the modem appears to be online and not reporting any significant issues. Can you try connecting a PC directly to the modem then pushing the modem's reset button and see if that works any better?

  • grymwulf's avatar
    grymwulf
    Contributor II

    I'd also recommend, if you have a separate router, to reset the router to factory defaults and set it back up as well.  If it is normally a specific set of times it could be settings corruption.  (@ChrisL recommended doing it to the modem as well)