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Nova2015's avatar
Nova2015
New Contributor

Slow internet and can not access email

I just came back to Cox Friday after using another provider for 8 years.  I have yet to be able to access email. Chat support says it is down and they are working on it.  My internet is supposed to be up to 300 Mbps but it is about 34. I am thinking I made a mistake coming back.

when I try to access email on the computer it just clocks, and I have tried 3 different browsers.  I can not access it on my iPad, or on any apps either.

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    Hi Nova2015,

    That is definitely not the Cox experience I want for you! I can't even imagine how upset I would be if I were in your shoes. I am truly sorry for the frustration and aggravation you have been through! I’d like to investigate what is happening and find out why we your having these issues. Please email me at cox.help@cox.com, include your name and address, and I will get to the bottom of this for you.