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Jeff_Moon's avatar
New Contributor

Slow download speeds

I am experiencing slow download speeds despite paying for premium internet plan. Any suggestions on how to improve this?

2 Replies

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  • chris_c21's avatar
    Contributor III

    Could you start by posting some technical info? Here's some ideas to get you started:

    • make and model of cable modem
    • make and model of router
    • cox speed tier
    • signal levels from » or whatever your modem config access IP is
    • speed test results
    • are you connected wired or wireless?
    • have you tested speeds bypassing router if you have one?
    • are other services such as phone or tv affected?

  • Hi Jeff,

    Welcome to the Cox Forums! We're happy to take a closer look at what might be affecting your internet speed. If you can provide some of the technical info suggested by Chris_c21, it will be easier for us to assist you.