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Larry_Lyon's avatar
New Contributor

silent channels

For about the past month, when I turn on my TV, I get sound on some channels and no sound on others. The channels most often affected are ABC, CBS, NBC and PBS. Sometimes I get sound if I turn it off and on several times but most of the time this doesn't work. Does anyone know what I should do?

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  • AllenP's avatar
    Valued Contributor

    1st guess is you have SAP turned on.  Are you using a minibox, digital STB / DVR or cable connected direct to TV?  If you need help checking SAP, please post type of box.

  • DerrickW's avatar
    Valued Contributor
    Hi Larry, what type of connector are you using from the TV to the box? Are you using an HDMI cable? I would recommend trying a different cable, maybe try a coaxial cable from the box to the TV to see if you experience the same issues. Does this happen on more than one TV?