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Thetopcat's avatar
Thetopcat
New Contributor

Service Interruption

What does Service Interruption in red on My Services page mean? Also on Cox mobile APP states internet disconnected in red. Tv states connected.

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Thetopcat

    Sounds like your modem may be offline. What lights are lit up on the modem? Are you able to access the internet?

  • Thetopcat's avatar
    Thetopcat
    New Contributor

    All lights are on. I am using it now. My upload speed is low, but download is normal.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Thetopcat

    Please email us at cox.help@cox.com with your account details and forum link, so we can check signal levels.






  • LatitiaS's avatar
    LatitiaS
    Moderator

    Thank you @thetopcat for taking the time to utilize our Forums.  Please feel free to reach out to us anytime.