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wed1's avatar
New Contributor

service charges

Long story short, had lost tv internet and phone service.  technician came out re wired part of outside service, tv worked but internet and phone kept dropping out at midnight, after several weeks of this another technician came out and replaced outside wire to the main wire on power pol.  Showed me that squirrels had eaten into the wire ant this should fix problem.  However as technician was being thorough he cut the splitter on side of house.  Problem is now I am told their is a $75 service fee because technician replaced the splitter which did not need to be replaced.  I question this as it was not what appeared to be the problem.  As point of order not happy about this and when called billing they offered a 6 dollar a month repair contract to replace the 75  charge.  We have been a loyal customer for 40 years and while the money is not the issue it's that I don't understand why I should be charged this fee for a problem not connected to the house.  thinking of trying a dish network, probably they have same issues but just grates at my understanding on what I thought was cox issue that they want me to pay for. 

Any solution.

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  • Hello,

    Reading this I would not understand as well as why you would have been charged.  We would like the opportunity to look into this for you and see what can be done to help.  When available send us an email to so we can help.  Be sure to reference this thread and provide us your account name and address. 

  • wed1's avatar
    New Contributor would not set up.  How else can I contact you.

  • wed1

    I'm not sure what you mean, did you get an error message when you tried to send an email to

    I was able to locate your account based on the credentials you registered your forums ID with and I'm seeing you've called in to address your concerns with the charge for the visit.

    Please let me know if you need any additional assistance, however, please know our forums are for customers to discuss technical topics with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or by email at