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DPK's avatar
DPK
New Contributor

Security Suite

Attempting to install security suite and getting message system error occurred or we can't activate your security suite at this time please try later or contact customer support.

Is this service still offered or am I doing something wrong?

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ DPK

    It will not download if you already have anti- virus already install. You can check this link for more information http://bit.ly/2nQKxUz.



  • DPK's avatar
    DPK
    New Contributor

    Anti Virus software removed and still getting message

    Cox Security Suite Activation  
    We were unable to activate your Cox Security Suite service at this time.

    Please wait and try again later or call your local Cox Technical Support line for further assistance.
  • MaryF's avatar
    MaryF
    Former Moderator

    Hi DPK,

    Are you still receiving the activation error?  If you are, please send us an email to cox.help@cox.com.  Please include your name, the name on the account if different from yours, and the street address.  Also, please include the link to this thread. Thanks.