We have had a problem with our internet connection for the past month or so. In the beginning, we thought our cable modem was going south. As the Cox Cable technician recommended, we bought a BRAND NEW, $210 modem/AC router, the Arris SBG7580-AC. Less than a week later, the internet goes out intermittently. We have called out Cox for the third time in less than 2 months, and I feel like the problem is worsening.
We repeatedly say it's ingress over the phone with tech support to no avail. Please see the images below. What's going on with "DCID 81-83" anyway, and what are those channels tied to? It seems the other channels are fine.