SB6190: Excessive "Corrected" Errors on one channel
I'm an ultimate subscriber and am getting the expected speed. Nevertheless, my brand new SB6190 is showing a vastly excessive number of errors (tens of thousands) on one channel only (number 32 - 987 Mhz). All channels are within spec with power and SNR. The power level for channel 32 is -2 dBmV, and the SNR is 36.90 dB. There are no uncorrectable errors.
I chatted with tech support online and someone there said my modem wasn't compatible with my tier of service -- with is an out-and-out lie, because the SB6190 is specifically listed on the Cox website as supporting Ultimate. They then did me the disservice of resetting my modem without warning and just disappearing.
The poor Cox online tech support aside, what could be causing these excessive errors on that one channel and is there any reason to be concerned?