Forum Discussion

Namrevil71's avatar
Namrevil71
New Contributor

SB 6183 dropping offline for an hr or so only after midnight intermittently for the last mth

I am in VA Beach VA on the Ultimate Tier and my SB6183 began dropping offline for an hr or so intermittently over the last few weeks but only after midnight and its back online each time when I wake up. I am assuming its maintenance/upgrades going on in the area?Otherwise speeds and performance are fine. The only the other issue I notice but doesnt seem to cause any performance or connectivity issues is a high number of correctable/uncorrectables on the majority of the 16 channels.

Anything to be concerned about and can my firmware and levels be checked to make sure it is current while I am here?

Thanks again

HT

1 Reply

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • DannyS's avatar
    DannyS
    Moderator

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to

    residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as

    if you may need for someone to look into your account personally.  We can definitely be able to assist

    you with this by looking into your connection and check for any firmware updates.  As well as look into

    any possible maintenance work being done recently.  If you are needing help with billing or other account

    specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook,

    or email by at cox.help@cox.com. Provide us the name on the account with the full

    service address with a link to this thread so we can get started.