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sslegum's avatar
sslegum
New Contributor

Returned mail error 5.7.1

Lately, I have been having an issue receiving mail from and sending mail to certain email accounts.  One of these problem accounts is AOL.  When AOL users try to send a message to my COX account, they get a bounce message back saying that the cox server will not accept unauthenticated messages from aol.com.  What is odd is that I am receiving those messages.  But when I try to reply to the message the AOL recipient does not receive my message.  The AOL recipient tells me that they receive a 5.7.1 error message.  This is very frustrating since people believe that I am not receiving their mail.  Also, they are not receiving my replies back.  Is there a solution to this?

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    I'm not seeing that as one our our error codes. Can you email a copy of the message to cox.help@cox.com for review? Please include a link to this post and your email address.