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Intermittent_I2's avatar
Intermittent_I2
New Contributor II

Restart modem several times a day

Does anyone have any suggestions for frequent internet connection drops? I lose internet connection several times a day. Sometimes it comes back after a few minutes and other times nothing works except unplugging the modem. The modem reset in the modem administration does not work. My computer(s) tell me my system is/are configured properly and that there is a problem with the access point. Windows 10 can fix it occasionally but most times I have to unplug the modem. Any suggestions would be appreciated.

Thanks

no internet

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  • DannyS's avatar
    DannyS
    Moderator

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.

  • Intermittent_I2's avatar
    Intermittent_I2
    New Contributor II

    I am still unplugging the modem several times a day. The last email I got from support said there was an outage and in so many words just be patient so I guess there must be outages everyday because this is an everyday occurrence. Of course I cannot verify if there is an outage because I have no internet connection when my service is down. I think I am being very patient since this has been going on for months.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Intermittent Internet Connection

    If you have an android or apple device you can download Cox connect app and check for outage you can also check Cox.com and sign up for text alert when the outage has been cleared.