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Jeremy_Kitching's avatar
Jeremy_Kitching
New Contributor

Requesting Arris SB6183 Firmware Check

Hello,

I'm requesting that a Tier II technician take a look at my Arris SB6183 modem to ensure the latest available firmware has been installed on the device. Currently I have the 150Mbps package and I seem to only top out at 50Mbps consistently. Thank you. 

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  • Jeremy_Kitching's avatar
    Jeremy_Kitching
    New Contributor

    I can see that my cable modem firmware is set to D30CM-OSPREY-1.5.2.5-GA-00-NOSH. Is this the latest version for Cox?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    Hi Jeremy,

    We can look into that for you please email full address and primary name on account to cox.help@cox.com.