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OmarV's avatar
OmarV
New Contributor

Replacement DVR

I currently have the Motorola DCX3400-M DVR and it appears to be slowly deteriorating over time.  There are times when we watch OnDemand programming and the DVR locks up, the only way around this is for us to reboot the box.  

A few of our channels have broken audio on the HD channel but the same SD channel audio is fine.  

When changing channels using the remote, the DVR stops responding.  The display on the DVR reacts properly to us pushing buttons on the remote, but the channels will not change. When the box finally reacts, it will fly about 5 channels in either direction.

When watching recorded programming, we attempt to fast forward through commercials, but when the commercial is over, the program will not react properly to our button pushes.  The DVR display, again, reacts properly to our button pushes but will not play and ends up fast forwarding completely through what we have recorded or far enough that we need to rewind and hopefully not have the same problem again.

I know these are all minor problems, but I was just wondering if this is something that would rate a replacement cable box? Each of these problems are not a hard failure, but occur very randomly. 

cablebox
cableboxreset
DVR
DVR DCX3400-m
On Demand

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  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    depending how long you have had it the hard drive or even the whole box could be going bad hardware wise

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    One thing you could check is how many DVR series schedules you have set. These take up background resources which can slow down the user interface. If you have a lot, try deleting some you don't need and see if it helps.

    Also, can you share where you live generally? There aren't many places still using Motorola boxes which may effect your replacement.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    I forgot that. I thought the "Whole Home" Cisco DVR took over but the webpage doesn't lie. Thanks for correcting/reminding me.

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    they are arris now since arris bought Motorola's cable box business