Recordings Not Available & Remote control won't turn off cable box
hoping I can get some help with two issues. I have the new Contour DVR. Sometimes while I'm watching a recorded show, it will all of a sudden say the Recording Is Not Available (XRE-06014). Then that show, along with many other recording, will be gone from the Recordings section. It can take anywhere from 10 minutes to over an hour for them to magically return. Anyone know the cause of this and how it can be fixed?
Also, why doesn't my remote turn the cable box Off or On? When I press the All Power button, it only affects the TV. The only way I can turn off my cable box is to walk up to it and manually press the button on the unit. Is there a setting I'm missing or is something defective?
Any help on either of these issues would be greatly appreciated. Thanks.