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wahoo69's avatar
wahoo69
New Contributor

Record 6 HD-DVR Needs to be Replaced

My DVR was confirmed (in live-chat) as having hardware issues; live TV record-pause not working & DVR list sometimes showing a blank blue-screen.  I don't have the packaging (box, wrap, paperwork) the DVR came in... Just the remote and the DVR itself are left.

Will COX:

1. Accept the trade-in w/out the box?

2. Existing HDD.  I've got a ton of movies not yet viewed on the faulty DVR.  Dumb question here, but I assume it's safe to say that COX does not swap/does not recommend doing an HDD swap when return/replacing a DVR.

Thanks.

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  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    no the recordings are married to the hardware just like a tivo 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @wahoo69

    What Andrew Wees saying is correct currently were not able to transfer the recordings you can swap the box out at the nearest solution store please check the link http://bit.ly/2c6zu6t.