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johnniered's avatar
johnniered
New Contributor

reception

It seems that more too often the tv is interrupted with signal loss. I also have another residence that I have with Dish network and never experience this kind of loss. You would think with the kind of money I pay you this would not happen. Really considering of switching even after all the years I've been a customer of yours. But the interruptions a frustrating.

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  • johnniered's avatar
    johnniered
    New Contributor
    I guess you showed me. It's gotten worse. That'll teach me to keep my complaints to myself.
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ johnniered,

    There are many things the may be causing the signal loss. Have you check the coax cable and make sure all ends are hand tight? If there's a splitter bypassing it. Could be coming from a bad coax cable or drop just to name a few. Please email full address and primary name on the account so we can check signal levels from this end cox.help@cox.com.