RE: Loss of connectivity, IPv6 only (no IPv4) and DOCSIS T3/T4 errors
Could a Mod take a look at this thread please?
Forum: Internet Forum
Posted: 15 Jan 2017
Post Subject: RE: Loss of connectivity, IPv6 only (no IPv4) and DOCSIS T3/T4 errors
Post author: JiminAlpine
Cox Chat Rep referred me to "Home Networking Dept."
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Thank you for all the information you have provided. Please wait a moment while I look up your account information.
Jim
at 7:35, Jan 15:See on Cox Internet forum (JiminAlpine) http://forums.cox.com/forum_home/internet_forum/f/5/t/16572.aspx
Selena
at 7:36, Jan 15:Okay. Let me check.
Selena
at 7:40, Jan 15:I understand you want to disable the IPv6, correct?
Jim
at 7:41, Jan 15:At the modem...thinking that might help
Jim
at 7:41, Jan 15:I'd really like someone at Cox to debug this and fix it.
Selena
at 7:43, Jan 15:I understand. We have a special team that can help you disable the IPv6 on your modem. You can contact the Home Networking Department at 1-855-***.**** to better assist you in this matter.
Jim
at 7:44, Jan 15:Have you seen this before, and recommend disable IPv6?
Selena.
at 7:46, Jan 15:Currently, all the modems are compatible with IPv6. I have seen similar but with modem not compatible with IPv6.
Jim Hodson
at 7:47, Jan 15:Can the Home Networking Dept do chat? I prefer that over phone.
Selena.
at 7:48, Jan 15:I am afraid they are only available over phone.
Jim
at 7:48, Jan 15:What are their hours?
Selena.
at 7:50, Jan 15:They are available 24 hours.
Jim
at 7:50, Jan 15:Ok Thanks - Out here
