RE: Cox Error Message: "Having trouble connecting to your Cox digital receiver"
Lots of calls to the central office and two contour 2 boxes plus on site techs have not resolved this problem. Beck K. in a reply to Mike (that has the same problem) said that "this problem usually indicates a problem with the network signal from our equipment outside your home." If that will fix the problem I am all for it. Probably needs a new drop from the outside cable.
Forum: TV Forum
Posted: 27 Mar 2017
Post Subject: RE: Cox Error Message: "Having trouble connecting to your Cox digital receiver"
Post author: Becky
Hi Mike, I'm so sorry that this error persists! It usually indicates a problem with the network signal from our equipment outside your home. I know you've had techs out in the past, but I recommend another service call at this time. If you'd like my team to schedule an appointment for you, please email us at cox.help@cox.com. Include your full name, address, and a link to this thread in your email.
Forum: TV Forum
Posted: 27 Mar 2017
Post Subject: RE: Cox Error Message: "Having trouble connecting to your Cox digital receiver"
Post author: Becky
Hi Mike, I'm so sorry that this error persists! It usually indicates a problem with the network signal from our equipment outside your home. I know you've had techs out in the past, but I recommend another service call at this time. If you'd like my team to schedule an appointment for you, please email us at cox.help@cox.com. Include your full name, address, and a link to this thread in your email.
