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danieltn28's avatar
danieltn28
New Contributor

Random disconnect and extreme slow downs.

I've been getting random disconnect and slow downs. I don't know if it my router, modem or my ISP.Someone told me to check my modem log and it showed me I was getting the error code R02.0. I don't know what kind of error this is or how to fix it. 

Here are the downstream and upstream and what not.

 

DownstreamBonding Channel Value
Channel ID 1  2  3  4 
Frequency 771000000 Hz  777000000 Hz  783000000 Hz  789000000 Hz 
Signal to Noise Ratio 36 dB  37 dB  37 dB  37 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-4 dBmV   -2 dBmV   -2 dBmV   -4 dBmV  

 

UpstreamBonding Channel Value
Channel ID 3  1  2  4 
Frequency 26000000 Hz  17800000 Hz  21100000 Hz  32500000 Hz 
Ranging Service ID 358  358  358  358 
Symbol Rate 5.120 Msym/sec  2.560 Msym/sec  2.560 Msym/sec  5.120 Msym/sec 
Power Level 36 dBmV  35 dBmV  36 dBmV  36 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 		 [3] QPSK
[2] 16QAM
[3] 64QAM
 		 [3] QPSK
[2] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Stats (Codewords)Bonding Channel Value
Channel ID 1  2  3  4 
Total Unerrored Codewords 783563296  782914998  782915084  782915569 
Total Correctable Codewords 1008  829  726  590 
Total Uncorrectable Codewords 5277  5219  5387  5202
5387 5202 

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @danieltn28

    The fastest way to answer that question would be to try removing the router and seeing if the connection works better without it. So far nothing looks alarming in the signal data you've posted.

  • danieltn28's avatar
    danieltn28
    New Contributor

    I still get the random disconnect and every time I check the modem log the error R02.0 seem like it refreshes an half to and hour ago to my current time. 

  • danieltn28's avatar
    danieltn28
    New Contributor

    I've also been wondering that even if the upstream and downstream of my modem looks fine, can it be the culprit on why my connection drop and/or speed decrease. 

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8