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arachnofreak's avatar
arachnofreak
New Contributor

Promotional gift card

Has anyone ever received these promotional gift cards they offer when you upgrade your service? I emailed them 8 months ago and they gave me a whole thing about waiting certain time. It's now been 8 months and I never received anything. I tried chat and calling them but they just disconnect me when I ask about gift card. It appears there is no longer any way to email support??? Only chat and they just shut me off when I tried it.

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi arachnofreak,

    We can review the account details for you. Please send us an email to cox.help@cox.com with your full name, service address, the last four of your SSN, and a copy of the link to this thread.