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arachnofreak's avatar
New Contributor

Promotional gift card

Has anyone ever received these promotional gift cards they offer when you upgrade your service? I emailed them 8 months ago and they gave me a whole thing about waiting certain time. It's now been 8 months and I never received anything. I tried chat and calling them but they just disconnect me when I ask about gift card. It appears there is no longer any way to email support??? Only chat and they just shut me off when I tried it.

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  • ReneeG's avatar
    Former Moderator
    Hi arachnofreak,

    We can review the account details for you. Please send us an email to with your full name, service address, the last four of your SSN, and a copy of the link to this thread.