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rpryce77's avatar
New Contributor

Problems with Internet connection

Hi - our internet connection has been in and out for about two days. At this point works on iPad and newer iPhones, but not for an older phone, a chromebook or a Windows 10 laptop. I've reset modem and router and devices numerous times. anyone have suggestions on why this could be happening? Think next step may be service call. Have already bypassed wifi router to laptops and that didn't help. Modem is a Motorola DGI6182 Router is a linksys e3000 Thanks!

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  • rpryce77

    I need to take a look at the modem and your service level. Please send an email with your full name and address to:

    Stephanie S.
    Cox Forums Support Moderator
  • wheelie1's avatar
    New Contributor

    I've been having the same troubles since the weekend.  I can't stream radio because the connection keeps dropping.  I almost went out and bought ANOTHER new router, and modem, I'm glad to see I'm not the only one with troubles.

    I called the tech line yesterday and it mentioned there would be outages for maintenance on THAT day, but it started before then, and still didn't work this morning.  I reset everything multiple times, with no luck.

  • @wheelie1,

    I'd like to take a look at your account. Please email your full name, address, and the link to this thread to

    Thank you,
  • Ray_S's avatar
    New Contributor

    I just wanted to give credit to Cox tech. Mike Sanchez for finally, (after 5 other techs) discovering and fixing our intermittent internet connection. We had 3 modems replaced, new connection cables, new splitter. Mike found the cable wire from junction box coming to our condo was old and had 3 connectors, causing bleeding into ground. Thank you again, Mike Sanchez for finally realizing what the problem was.

  • @Ray S

    I am glad to hear that everything is up and running as it should be and we appreciate the feedback. Please let us know if you have any questions or concerns with the service. We are here to help


    Allan - Cox Support Forums Moderator. 

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