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Ginger2324's avatar
Ginger2324
New Contributor

Problems with authorization to stream internet content after cox log in!

Cannot stream ANY internet content that requires a cox sign in. I'm SO frustrated!! I had a chat with a cox rep who explained that there is an "sign in outage" that technicians were working on, but they would NOT give me even a guess of how long this will be a problem!!! This is a huge inconvenience for me. Will someone please tell me APPROXIMATELY how long this will take to repair? 

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Ginger2324,

    We're happy to assist. There was a known issue with logging in that has since been resolved. Are you still experiencing problems?

  • Ginger2324's avatar
    Ginger2324
    New Contributor

    Thank you! Yes, still problems with some. Fox news is not allowing me to stream.

  • XavierB's avatar
    XavierB
    Former Moderator
    Are you getting any error messages on the screen when you log in?
  • Ginger2324's avatar
    Ginger2324
    New Contributor

    No error messages other than "You are not authorized to view this content." Yes, I logged out & logged back in. Yes, I turned off my ad blocker. Yes. I reloaded the page. Don't know what else to do... HELP.

  • ReneeG's avatar
    ReneeG
    Former Moderator
    Ginger2324,

    So that we can look into this matter from our end, please send us an email to cox.help@cox.com. Be sure to include your full name, service address, the user ID you're using, and details as to the problem you're experiencing.