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Eri91's avatar
New Contributor

Problem with my bill

I recently moved into my home and switched from a TV/internet package provided by my apartment complex to just internet; we returned our old equipment and purchased our own modem. Now I'm being charged over 200 for "Equipment Chg/Credits", not to mention being charged 20.00 for not having their "professionals" install it for us. What is this charge that they're putting on my bill.

1 Reply

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  • ReneeG's avatar
    Former Moderator
    Hi Eri91,

    We'd be happy to review your account and address your concerns, however, we're unfortunately unable to discuss billing issues in a public technical forum. Please email our team at Be sure to include your name, complete address, and your issue.