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Eri91's avatar
Eri91
New Contributor

Problem with my bill

I recently moved into my home and switched from a TV/internet package provided by my apartment complex to just internet; we returned our old equipment and purchased our own modem. Now I'm being charged over 200 for "Equipment Chg/Credits", not to mention being charged 20.00 for not having their "professionals" install it for us. What is this charge that they're putting on my bill.

Billing problem
disputing charges
internet bill

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Eri91,

    We'd be happy to review your account and address your concerns, however, we're unfortunately unable to discuss billing issues in a public technical forum. Please email our team at cox.help@cox.com. Be sure to include your name, complete address, and your issue.