Forum Discussion

Jerry_Scannell's avatar
Jerry_Scannell
New Contributor
Solved

Problem with Cox Connect on my mobile phone

Has anyone experienced problems running the Cox Connect app on their Android phone?

I have a Galaxy S6 and when I open the app and go to TV Listings, all the channels are properly listed along the left side, but every program reads "No Programming Scheduled".

Oddly enough, I just discovered a minute ago that if I click on a particular channel's icon on the left, I get a list view of all the programs for it.  I can then scroll down to the one I want and select it so I can program it.  However, I discovered this totally by accident. 

While I was away on vacation last week, I wanted to program some things to my DVR but couldn't get past the first screen.  Isn't it supposed to show all the programs in grid form?

Jerry

  • Jerry_Scannell's avatar
    Jerry_Scannell

    I fixed it by doing the "refresh guide".  Thanks for the quick response.

    Jerry

2 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ Jerry

    If you're using an Android makes sure OS versions 4.4 and above, also try going to setting then TV settings and click on refresh guide.



  • Jerry_Scannell's avatar
    Jerry_Scannell
    New Contributor

    I fixed it by doing the "refresh guide".  Thanks for the quick response.

    Jerry