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Runlate's avatar
New Contributor

Problem with attachments

Sometimes when I try to attach a document to an email, I select Browse and the document and the document name does not appear in the box and the document is not attached. When I use another computer, log in to my email and perform the same steps, the document name appears, the document is attached, and the email with the attachment is sent. What settings on my computer are causing this problem and where are they located? Thanks!

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  • grymwulf's avatar
    Contributor II

    Are you using webmail or a program like outlook for your email?  If you are having difficulties, I would try the enhanced webmail client.

  • Tecknowhelp's avatar
    Valued Contributor II

    Check that the drop down next to the file name is set to "All Files". Also make sure you can manually find the file by going to My Computer/Explorer.