Forum Discussion

callanish's avatar
New Contributor

Premier tier, Preferred speeds.

Has all of Las Vegas been upgraded to the faster speeds? I've called cox directly as well as try to solve my speed issue with a cox tech support agent online and I'm still receiving preferred speeds ...
  • KipK's avatar

    Hi, LTM. Actually, if I've located your account correctly, it looks like there's a code that needs to be corrected that wasn't an issue before the speed upgrade but now it would keep you from having the right provisioning. There's a premier code for DOCSIS 2 modems and a premier code for DOCSIS 3 modems, and there was very little difference previously but now it's quite a gap.

    There's no difference in price, but I do need to verify that I have the correct account before I make any kind of change, since you need to be aware that it will cause your modem to reboot. If you could email your name and address to I can verify your info and go ahead with the update.

    Kip K.

    Cox Support Forum Moderator